Research In Motion BlackBerry Enterprise Server and BlackBerry Enterprise Server w/MVS Annual Per Active CAL Fee - 1,000-4,999 Active CALs, Standard Program Level

With BlackBerry Enterprise Server software, your employees can access their Microsoft Exchange, IBM Lotus Domino or Novell GroupWise email on-the-go on a BlackBerry smartphone. Theyll also have access to calendar, contacts, tasks, notes, instant messaging, web-based and enterprise applications.

BlackBerry Enterprise Server software is the link between BlackBerry smartphones, enterprise applications and wireless networks that extends communications and corporate data to your mobile users.

Management and Support Features

– Centralized administration console — provides a common interface for managing all components of your BlackBerry solution

– Role-based administration — tasks can be delegated to lower-level administrators, while ensuring strict control over access to sensitive operations

– Group-based administration — assigns properties and performs tasks across groups, such as IT policies, email filters and application pushes

– Over-the-air BlackBerry smartphone software updates — wireless updates of BlackBerry Device Software on BlackBerry smartphones

– Web-based management tools:
     – BlackBerry Web Desktop Manager — provides a web-based management console
     – BlackBerry Monitoring Service — provides enhanced monitoring, alerting and reporting capabilities

Security Features

– End-to-end Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES) encryption to ensure the confidentially of info sent from the BlackBerry Enterprise Server to BlackBerry smartphones

– More than 450 over-the-air wireless IT policies and commands allow IT administrators to impose a device lock-down, wipe data from a lost or stolen device and wirelessly enforce security settings such as Bluetooth lockout and controlling access to voice calling

– PIN-to-PIN and SMS message auditing

– Encrypted attachment viewing for S/MIME and PGP email and support for S/MIME encrypted email

– Create a two-factor authenticated environment to give access to BlackBerry smartphone and PKI applications with the BlackBerry Smart Card Reader

Create and Manage Applications

Reduce the time and resources needed to develop, deploy and manage wireless applications for your mobile workers by using the BlackBerry Mobile Data System

Mobilize Your Office Desk Phones

Use the BlackBerry Mobile Voice System to allow your employees to access the features of their office desk phones such as transfer and dialing by extension on their BlackBerry smartphones

Choose the Right BlackBerry Enterprise Server for Your Organization

– If your mobile users only need access to applications on-the-go, not email, choose the BlackBerry Enterprise Server for MDS Applications
– If you use Microsoft Exchange email, choose the BlackBerry Enterprise Server for Microsoft Exchange
– If you use IBM Lotus Domino email, choose the BlackBerry Enterprise Server for IBM Lotus Domino
– If you use Novell GroupWise email, choose the BlackBerry Enterprise Server for Novell GroupWise

Standard Support is a flexible support level that allows you to add optional service features as your BlackBerry solution grows and becomes more complex. Youll have access to Direct to Level Two Support resources to quickly address support issues.

Service Features:

– Coverage and Access: 24x7 Direct to Level Two telephone support with an average 90-second response
Electronic incident submission with a 2-hour response by telephone or email

– Problem Management: Critical technical issues can be managed in a formal Problem Management process

– Direct to Level Two Support: Technical issues are routed directly to Level Two technical support analysts, bypassing the general support queue

– Application Development Incidents: Optional feature: Purchase 10 application support incidents for issues related to custom application development for your BlackBerry platform

Preventative Services

– Support Service Specialist (SSS): Optional service: A Support Service Specialist will review outstanding technical issues, interact with the Problem Management team and manage escalations as required

– Health Check Services: Optional service: Submit your BlackBerry Enterprise Server log files for review to help ensure the stability of your BlackBerry solution

Note: you must have a Support Service Specialist to use this service

– Change Management Planning Services: Optional service: Before a BlackBerry solution update or migration, request a review of your implementation plan

Note: you must have a Support Service Specialist to use this service

– Tech-to-site Assistance: Optional service: A technical resource is dispatched to your location within 24 to 48 hours

Value-added Features:

– BlackBerry Expert Support Center: Standard version of the secure, online resource for Named Callers that provides access to self-service tools and resources

– BlackBerry Software Service Packs and Hotfixes: Available for any BlackBerry software components covered under your support subscription

– BlackBerry Software Updates. Available for BlackBerry enterprise software and other software components covered under your support subscription

– BlackBerry Infrastructure Status and Notifications. Notifications of planned or unplanned network-related events and access to a support tool that shows the status of the BlackBerry Infrastructure

– BlackBerry Certification: One BlackBerry Certification Program exam voucher for each of your Named Callers

1.5% discount per BlackBerry Certified Named Caller on your support subscription renewal (up to a maximum of 7.5%)

– BlackBerry Training: One Named Caller receives free enrolment in an Open Session training session (up to a maximum of 4 days) and all Named Callers will receive a 50% discount on further open session training

– BlackBerry Technical Support Services Webcast Series: Monthly webcasts to provide Named Callers with information and workarounds to proactively diagnose common technical scenarios

– BlackBerry Solve newsletter: Premier edition of the monthly enewsletter sent to Named Callers to communicate technical information such as fixes and workarounds for common technical issues

– Named Callers: 5
Optional feature: Add Named Callers as required