VMware Support and Subscription Production - technical support - 1 year - for vSphere Standard Edition
PC Mall Part#: 8851324
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Mfr Part#: VS5-STD-P-SSS-C
VMware Support and Subscription Production - Technical support - emergency phone consulting - 1 year - 24x7 - 30 min - for VMware vSphere Standard Edition ( v. 5.0 ) - 1 processor
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VMware Support and Subscription Production - technical support - 1 year - for vSphere Standard Edition
Software Annuity Licensing – Annuity licensing (also known by terms such as assurance, subscription, upgrade protection, insurance, maintenance, and renewal) offers access to the newest software technologies as released during the specified annuity period. Annuity licensing needs to be renewed at the end of the annuity period.
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Technical Specs
Overview
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Technical Specifications
General
Type
Technical support
Service Included
Emergency phone consulting
Full Contract Period
1 year
Response Time
30 min
Service Availability
24 hours a day / 7 days a week
Software
Software Title
VMware vSphere Standard Edition
Version
5.0
License Qty
1 processor
Details
Service & Support Details
Emergency phone consulting - 1 year / 6 contacts - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year / 6 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 6 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 6 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ Web support - 1 year ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year ¦ Remote monitoring - 1 year ¦ E-mail consulting - 1 year / 6 contacts ¦ Technical support - 1 year - on-site - severity critical
Main Features
VMware Production Support is designed with your production environments in mind. The global support centers are staffed around the clock to provide you access to the industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.
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